Short answer
A generic SaaS is enough while your team fits its boxes. It stops fitting when it forces you to lie about how you work: a missing role, a price that is not a fixed number, or a "temporary" spreadsheet that is a year old.
Generic SaaS is not the enemy
If your team fits a calendar, a small CRM, or a template store, use it. Charging to build a system you will not maintain is a bad deal for both sides.
Signals you have outgrown it
- The important data lives in a temporary spreadsheet that is already a year old.
- There is a role (measurer, installer, branch, kitchen) the software does not understand.
- Price is not a number: it depends on measurements, recipes, installments, or a PDF.
- Every sale needs a WhatsApp to confirm what the system does not know.
What to do then
Do not start with the platform. Start with the flow: first contact, field or warehouse work, collection, delivery. If that flow does not fit the SaaS, custom software stops being a whim and becomes the lower cost.
At Bazan that is the diagnosis: name the missing box, then decide whether to stretch the current tool or build what is missing.
FAQ
Will Odoo or Holded be enough?
Sometimes. If they cover 80% and the pain is a bridge, we integrate. If the process is the competitive advantage, we build custom.
How much does leaving SaaS cost?
It depends on scope. Diagnosis has no fee; budget is locked in writing if there is a fit.